You will provide strategic leadership and high-level operational service delivery of our student-facing services, including: our highly regarded Widening Participation and Outreach team ; our ‘one stop shop’ for student support via MySurrey Hive; support and advice services for our students, including money advice, support for our diverse international student community, and faith and reflection services ; our specialist services providing disability, neurodiversity, mental health, and wellbeing support our award-winning Employability and Careers team. As the leader of these areas, you will deliver value for money and effective deployment of resources, ensuring activities are targeted to deliver the student experience our students expect and deserve. You will drive organisational and cultural change and will take a leading role in ensuring the directorate makes effective and innovative responses to strategic priorities.
You will will support the Careers team and will contribute to the delivery of Outreach and Inclusion activities identified within UCEM’s Access & Participation Plan and Widening Participation strategy, key responsibilities centring around: support the delivery of UCEM’s Outreach and Inclusion events; respond to and resolve student enquiries on a wide range of careers-based matters; participate in online student events such as Welcome Week and Welcome Back Week; maintain and analyse careers data and the evaluation of careers focused activities; ensure student facing information, advice and guidance is regularly updated and accessible to students.
You will work closely with the team's Widening Participation Coordinators to develop frameworks and monitor the impact of our projects. The main purpose of the role is to evaluate the impact of WP projects and the Foundation Year in order to ensure that the University meets its Access and Participation Plan targets and to inform programme design and future delivery, in order to optimise all centrally delivered WP activity.
You will be responsible for developing and implementing an effective and efficient policy framework for the UCL education and student experience. The areas that currently report into this role are Academic Regulations and Policy, Quality and Standards, Programme and Module Approval, Degree Apprenticeships and International Partnerships. The role holder is also responsible for participating in both the Student Experience and Education Change Portfolios, the institutional vehicles for delivering change and improvements across all our activities.
Jayne C Taylor, CEO The Elephant Group
Dr Emma Thompson, Head of Enhancement, University of Southampton
Sian Edwards, Communication and Administration Officer, the National Network for the Education of Care Leavers