You will join Lancaster University’s executive team at a significant moment in the institution’s development, shaping the strategic direction of education across the University. Working closely with the Vice-Chancellor, Deputy Vice-Chancellor and colleagues across the institution, you will drive educational quality, performance and innovation, providing leadership across teaching and learning, student outcomes, TEF, curriculum development, digital and AI-enabled education, and the wider student experience across undergraduate and postgraduate provision.
You will join a newly structured Education Directorate and play a central role in shaping the student experience. You will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care. You will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally. This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy. The post holder will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.
You will involve leading and managing the Department of Social Work, Counselling and Social Care, delivering excellence across the full portfolio of academic programmes and activities, within the context of the operational and strategic development of the School, and in support of the achievement of the School’s KPIs and UEL’s Vision 2028. As part of the School’s Executive Team, you will work closely with the Director of Education and Experience, Director of Impact and Innovation, Director of Career and Enterprise, Marketing Officer, EDI Lead, and School Quality Leaders, as well as with the Vice Dean and Executive Dean of School, to create an outstanding student experience within an impactful research environment.
Dr Emma Thompson, Head of Enhancement, University of Southampton
Sian Edwards, Communication and Administration Officer, the National Network for the Education of Care Leavers
Matt Griffin, Programmes and Communications Officer, Causeway Education