Head of Student Experience

You will lead the coordination, development, and continuous improvement of student support services - a newly strengthened role, created to bring greater coherence, clarity, and impact across their student-facing provision.  You will play a central role in ensuring that their services are well-organised, accessible, and aligned to student need, supporting students from entry through to completion and progression - with the autonomy to shape how services are delivered in practice, ensuring they’re joined-up, effective, and demonstrably contributing to student success.  You will lead a multi-disciplinary team - Wellbeing and disability support, Careers and employability, Academic skills support, Library services, Academic coordination. The focus will be to: integrate services into a coherent and accessible student support offer; establish clear processes, pathways, and service standards; develop and implement measurable outcomes and KPIs; strengthen the student experience across the full lifecycle; ensure services actively support Access and Participation commitments; oversee effective approaches to student wellbeing, safeguarding, and inclusion.