Senior Data Insights Officer

You will play plays a key role in using data, insight and research to improve student experience and service delivery at King’s. Working across a portfolio of core digital products - including Microsoft Dynamics CRM, the King’s Student App and AI-enabled tools - the role focuses on generating high-quality insight that enables teams to understand performance, respond to student needs and make evidence-informed decisions. You will lead on the analysis of complex quantitative and qualitative datasets, using tools such as Microsoft Power BI and AI-enabled text analytics to monitor institutional KPIs, support service-level agreements, and surface actionable insights for stakeholders across the university.  This includes analysing student feedback from multiple sources, supporting institutional survey analysis, and producing clear, well-structured reports and insight outputs that communicate findings to a range of audiences. The role also contributes to evaluation and research activity that informs the ongoing development of digital products and services. You will help ensure that digital services are inclusive, user-centred and continuously improving. and contribute to a culture of evidence-led innovation by testing ideas, evaluating impact, and supporting strategic initiatives such as the Single View of Students.